CUSTOMER OPERATIONS ASSISTANT
Brynsiencyn, Anglesey | £12.30 per hour/£23,985 pro rata to start with, increases in line with pay reviews | Permanent, 4–5 days per week
Do you love variety, teamwork and working in a unique environment? Anglesey Sea Zoo, one of Anglesey’s star attractions, is looking for an enthusiastic and reliable Customer Operations Assistant to support our busy retail and food outlets.
The role
Working closely with the Customer Operations Manager, you’ll play a key part in delivering a quality visitor experience. Serving customers, preparing food and drinks and keeping things running smoothly across the café, gift shop and golf hut. As part of the wider customer operations team, you’ll also help with:
- Basic food preparation – hot and cold food, cakes, snacks and drinks
- Customer service – friendly and efficient help at all visitor touchpoints
- Stock control & ordering – ensuring items are well-stocked and ready to go
- Staff support – assisting with training, supervision and daily operations
- Rota planning – assisting in ensuring all areas are staffed appropriately
- Maximising retail opportunities across site – creativity and sustainability
- Special events and functions on occasion
Hours & working pattern
- 4–5 days per week between 9am and 5pm, Monday to Sunday on a rota
- Permanent contract with reduced hours in winter, aligned to seasonal opening times
We’re looking for someone who is:
- Friendly, helpful and great with people
- Comfortable with basic food handling and prep (training provided)
- Happy to work flexibly across departments and various start and finish times
- Reliable, team-oriented and hands-on
Full training will be provided, and you’ll be part of a supportive team passionate about marine life and great customer experiences. Competitive hourly rate + benefits.
To apply, please send your CV and our completed application FORM to post@angleseyseazoo.co.uk. We look forward to hearing from you!
Brynsiencyn, Ynys Môn | £12.30 yr awr/£23,985 pro rata i ddechrau, cynnydd yn unol ag adolygiadau cyflog | Parhaol, 4–5 diwrnod yr wythnos
Ydych chi’n caru amrywiaeth, gwaith tîm a gweithio mewn amgylchedd unigryw? Mae Sŵ Môr Ynys Môn, un o atyniadau seren Ynys Môn, yn chwilio am Gynorthwyydd Gweithrediadau Cwsmeriaid brwdfrydig a dibynadwy i gefnogi ein siopau manwerthu a bwyd prysur.
Y rôl
Gan weithio’n agos gyda’r Rheolwr Gweithrediadau Cwsmeriaid, byddwch chi’n chwarae rhan allweddol wrth ddarparu profiad ymwelwyr o safon. Gwasanaethu cwsmeriaid, paratoi bwyd a diodydd a chadw pethau’n rhedeg yn esmwyth ar draws y caffi, y siop anrhegion a’r cwt golff. Fel rhan o’r tîm gweithrediadau cwsmeriaid ehangach, byddwch chi hefyd yn helpu gyda:
- Paratoi bwyd sylfaenol – bwyd poeth ac oer, cacennau, byrbrydau a diodydd
- Gwasanaeth cwsmeriaid – cymorth cyfeillgar ac effeithlon i ymwelwyr ym mhob man
- Rheoli a threfnu stoc – sicrhau bod eitemau wedi’u stocio’n dda ac yn barod i fynd
- Cefnogaeth staff – cynorthwyo gyda hyfforddiant, goruchwylio a gweithrediadau dyddiol
- Cynllunio rota – cynorthwyo i sicrhau bod pob ardal wedi’i staffio’n briodol
- Manteisio i’r eithaf ar gyfleoedd manwerthu ar draws y safle – creadigrwydd a chynaliadwyedd
- Digwyddiadau a swyddogaethau arbennig o bryd
CUSTOMER OPERATIONS MANAGER
Customer Operations Manager – Make This Brand-New Role Your Own!
Location: Anglesey Sea Zoo | Salary: £12.50–£12.80/hr | Hours: Flexible, rota-based |Must be able to drive as the location is rural with no bus service
Are you ready for a once-in-a-lifetime opportunity to make a real impact in a brand-new role?
We’re hiring a Customer Operations Manager to lead our front-of-house experiences at Anglesey Sea Zoo, one of North Wales’ most iconic wildlife attractions, set on a spectacular stretch of coastline. This is more than just a job, it’s your chance to shape and own a brand-new position with variety, purpose and majestic views of the Menai Straits, Eryri and beyond!
You’ll oversee daily operations across our café, gift shop and mini-golf hut, ensuring every visitor enjoys a memorable, smooth and magical experience. From managing rotas and mentoring seasonal staff, to rolling up your sleeves for food service, restocking retail displays and meeting with new suppliers. No two days are the same.
This role is ideal for someone dynamic and hands-on, with previous experience in hospitality, retail or catering, customer service or visitor attractions. Be ready to lead with warmth, energy and a can-do attitude.
Why this job rocks:
- Brand new role – shape it and make it your own
- Work at a respected conservation-driven attraction
- Coastal location with spectacular sea and mountain views
- Paid DBS and Food Hygiene training
- Staff discounts + partner perks
- Flexible hours with quieter winter months
What we’re looking for:
- Experience managing or supporting a team in café/shop/hospitality roles
- Great with people, visitors and teammates alike
- Willingness to work weekends and holidays
- Passion for wildlife, education and sustainability
- Creativity and enthusiasm to initiate new retail ideas, engage customers and maximise profitability
This is a permanent all-year-round position. Please note that during our reduced opening period (approximately 10 weeks between December and February), available hours will reflect the seasonal demand. However, team members will have the option to use accrued holiday to maintain a consistent level of pay during this time. While we will always aim to provide as much notice and as many hours as possible over the winter period, we are unable to guarantee a minimum number of hours during this time.
Ready to dive in and be part of something amazing? Apply today and help us create unforgettable experiences for every visitor.
Please send to post@angleseyseazoo.co.uk alongside a CV
CLOSING DATE JULY 18TH
Rheolwr Gweithrediadau Cwsmeriaid – Gwnewch y Rôl Newydd Sbon hon Eich Un!
Lleoliad: Sŵ Môr Ynys Môn | Cyflog: £12.50–£12.80/awr | Oriau: Hyblyg, yn seiliedig ar rota |Rhaid gallu gyrru gan fod y lleoliad yn wledig heb wasanaeth bws
Ydych chi’n barod am gyfle unwaith mewn oes i wneud gwir effaith mewn rôl newydd sbon?
Rydym yn cyflogi Rheolwr Gweithrediadau Cwsmeriaid i arwain ein profiadau blaen tŷ yn Sŵ Môr Môn, un o atyniadau bywyd gwyllt mwyaf eiconig Gogledd Cymru, wedi’i leoli ar ddarn ysblennydd o arfordir. Mae hyn yn fwy na dim ond swydd, dyma’ch cyfle i lunio a pherchenogi swydd newydd sbon gydag amrywiaeth, pwrpas a golygfeydd mawreddog o Afon Menai, Eryri a thu hwnt!
Byddwch yn goruchwylio gweithrediadau dyddiol ar draws ein caffi, siop anrhegion a chwt mini golff, gan sicrhau bod pob ymwelydd yn mwynhau profiad cofiadwy, llyfn a hudolus. O reoli rotas a mentora staff tymhorol, i rolio’ch llewys i fyny ar gyfer gwasanaeth bwyd, ail-stocio arddangosfeydd manwerthu a chyfarfod â chyflenwyr newydd. Nid oes dau ddiwrnod yr un fath.
Mae’r rôl hon yn ddelfrydol ar gyfer rhywun deinamig ac ymarferol, gyda phrofiad blaenorol mewn lletygarwch, manwerthu neu arlwyo, gwasanaeth cwsmeriaid neu atyniadau ymwelwyr. Byddwch yn barod i arwain gyda chynhesrwydd, egni ac agwedd gadarnhaol.
Pam mae’r swydd hon yn wych:
- Rôl newydd sbon – lluniwch hi a gwnewch hi’n eiddo i chi
- Gweithio mewn atyniad uchel ei barch sy’n cael ei yrru gan gadwraeth
- Lleoliad arfordirol gyda golygfeydd ysblennydd o’r môr a’r mynyddoedd
- Hyfforddiant DBS a Hylendid Bwyd â thâl
- Gostyngiadau staff + manteision partner
- Oriau hyblyg gyda misoedd gaeaf tawelach
Yr hyn rydym yn chwilio amdano:
- Profiad o reoli neu gefnogi tîm mewn rolau caffi/siop/lletygarwch
- Gwych gyda phobl, ymwelwyr a chyd-chwaraewyr fel ei gilydd
- Parodrwydd i weithio penwythnosau a gwyliau
- Angerdd dros fywyd gwyllt, addysg a chynaliadwyedd
- Creadigrwydd a brwdfrydedd i gychwyn syniadau manwerthu newydd, ymgysylltu â chwsmeriaid a gwneud y mwyaf o broffidioldeb
Mae hon yn swydd barhaol drwy gydol y flwyddyn. Nodwch, yn ystod ein cyfnod agor byrrach (tua 10 wythnos rhwng mis Rhagfyr a mis Chwefror), y bydd yr oriau sydd ar gael yn adlewyrchu’r galw tymhorol. Fodd bynnag, bydd gan aelodau’r tîm yr opsiwn o ddefnyddio gwyliau cronedig i gynnal lefel gyson o gyflog yn ystod yr amser hwn. Er y byddwn bob amser yn anelu at roi cymaint o rybudd a chymaint o oriau â phosibl dros gyfnod y gaeaf, ni allwn warantu nifer gofynnol o oriau yn ystod yr amser hwn.
Any specific vacancies will be advertised here as well as on our Facebook and Twitter. If you wish to enquire about general vacancies not mentioned here, please send us an application form (available below.)
The best time to enquire about seasonal jobs is January or February – keep an eye on our social media channels as well!
Please be aware that as we tend to get a high volume of applications we may not be able to get back individually to those who have not been selected.
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Please download the relevant application form:
General application form Word document
Please send your form to:
Please send all job applications to: post@angleseyseazoo.co.uk
Postal address:
Anglesey Sea Zoo, Brynsiencyn, Anglesey, LL61 6TQ
